Returns & Refunds

At Gessica Moments, many of our products are curated, surprise-based, and personally selected for each customer. Because of the nature of these products, certain items may not be eligible for return or exchange.

Mystery Boxes & Surprise Products

Mystery Boxes, Bag Scoops, Perfume Scoops, and other surprise-based products are final sale unless the item arrives damaged, defective, or you receive an incorrect item.

Because the contents of these products are part of the surprise experience, we cannot accept returns simply because a customer does not like or want one of the items received.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order information
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when applicable

We will review the request and determine the appropriate resolution.

Refunds

If a refund is approved, the refund will be issued to the original payment method used for the purchase.

Please note that processing times for refunds may vary depending on your payment provider or financial institution.

Exchanges

Exchanges are not generally available for mystery or surprise products because each order is individually curated.

Final Sale Items

Products identified as final sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Before Placing Your Order

Please carefully review your order, shipping address, product selection, and available product details before completing your purchase.

By placing an order with Gessica Moments, you acknowledge and agree to this Returns & Refunds Policy.